Company Overview Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect

The Production Specialist 3 is essential to the manufacturing and packaging of high quality fan merchandise. Under general supervision, the Production Specialist 3 will work individually or as part of a team that will finish or produce a large volume of product using an automated machine or work center. May include manual set up including prepping and loading raw material

Custodial Maintenance Athletes are essential to safe and efficient operations. Under limited supervision, Custodial Maintenance will be required to perform all manner of general and advanced housekeeping, cleaning and preventative maintenance on equipment, interior and exterior facility maintenance, and associated seasonal assignments. This position requires sustained mod

Major contributor in collecting requirements, planning, architecting, and developing next generation of our mobile APIs. Provide expert technical support to other team members as needed across the Fanatics/Topps Collectibles division, including back end engineers, front end engineers, testers, product managers, project managers, contractors, and content producers. Develop

Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Process sales transactions via the Fanatics Point of Sale Sys

Provide targeted coaching and training to Customer Service agents to enhance their proficiency in handling VIP customers. Provide coaching and guidance on complex VIP cases, ensuring agents are equipped to handle high level customer issues effectively. Regularly evaluate agent performance, offering constructive feedback and development opportunities. Conduct daily and wee

Team Leadership and Development Hire and lead a team of 6 8 senior sales agents, focusing on high performance and effective customer engagement strategies. Cultivate a team culture that aligns with the VIP Operations objectives and the company ethos. Prospecting and Sales Strategy Develop and implement strategies to identify and engage potential VIP customers based on cri

Team Leadership and Development Hire and lead a team of 6 8 senior sales agents, focusing on high performance and effective customer engagement strategies. Cultivate a team culture that aligns with the VIP Operations objectives and the company ethos. Prospecting and Sales Strategy Develop and implement strategies to identify and engage potential VIP customers based on cri

Selective Recruitment & Supervision Actively participate in the selection process of VIP Customer Service, Payment, and Fraud agents to ensure the recruitment of top tier talent. Oversee the approach of Jacksonville/Denver VIP agents across Customer Service, Payment, and Fraud departments, maintaining high service standards. Performance Management, Coaching, and Service E

Selective Recruitment & Supervision Actively participate in the selection process of VIP Customer Service, Payment, and Fraud agents to ensure the recruitment of top tier talent. Oversee the approach of Jacksonville/Denver VIP agents across Customer Service, Payment, and Fraud departments, maintaining high service standards. Performance Management, Coaching, and Service E

Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Process sales transactions via the Fanatics Point of Sale Sys

Ensure successful execution of key short and long term VIP projects, while continually finding opportunities for ongoing program improvements and enhancements. Deliver strategic recommendations to senior leadership and the executive team. Understand VIP customer drivers and obsess about ensuring these are met, championing the end to end customer experience. Own and manage

Partner with business units across Fanatics to identify and analyze cost saving opportunities and assist in execution of initiatives Conduct in depth analyses on inventory management and work with operational teams to implement strategies and recommendations Take active role in cash flow and balance sheet modelling and forecasting Support the creation of materials for Mon

The Retail Lead (part time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations. The Retail Lead will be expected to work a p

We are seeking a seasoned Senior Network Engineer to enhance our LAN/WAN infrastructure, bolster network security, and support our growth with scalable and reliable network solutions. Responsibilities Implement and maintain corporate LAN/WAN infrastructure including switches, routers, circuits, and Wi Fi. Lead our network security by managing network firewalls and zero tr